01. The Problem
Walgreens Boots Alliance method of training team members old and new was rudimentary and cumbersome. Team members especially the new, learned by reading PDFs or revisiting personal cheatsheets from initial training. Overall, due to time constraints and workflow stoppage, team members bypassed essential learning material.
I was tasked with simplifying the experience by allowing users to self-learn at their individual pace using an intuitive and efficient learning and development app.
02. My Role
In the initial stages, I worked with a UX researcher, E-Learning Analyst, Principal UX designer to prepare research and user testing sessions. I spearheaded the visual design phase of the app while dabbling in a little UX.
03. Concept Exploration of Landing page
With time as a constraint, wireframes were created for a group of technicians, pharmacist and store managers to gauge feedback about learning app dashboard.
1. Resources: It will include different types of resources (videos, documents, job aids).
2. Topics: Expect the ability to browse index.
3. Favorite: Bookmark is preferred over Favorite.
4. Message Board: Can post messages, see what others are doing, and communicate with coworkers.
5. Search: Uses vocabulary that makes sense to technicians.
6. Help: Provides help for troubleshooting, reach tech support and more
7. Required Learning: Provides more information about the time frame for completing the topics and the level of difficulty and how the topic fits into a given workflow.
First Impression Insights
Working from the user comments, I fleshed out my ideas of the layout with time-honored pencil and paper.
From these sketches, I did a few concepts and arrived at one that I thought was appropriate for the next round of usability testing in front of some technicians and pharmacists.
Insights garnered from the test:
Participants first impressions of the dashboard was that it was “Busy,” “Too much going on,” and “Chaotic.”
Mixed reactions for the Learning Progress – with three technicians liked it and one technician was oblivious about the ability to see how he ranked against others.
The pharmacist managers liked it as allowed them to track team members progress.
04. Bringing it All Together
After much iterations and user feedback, I converged on a set of screens that appropriately suits users, old and new. Team members felt the simplicity and aesthetic would assist them in learning a topic quickly.