1. Resources: It will include different types of resources (videos, documents, job aids).
2. Topics: Expect the ability to browse index.
3. Favorite: Bookmark is preferred over Favorite.
4. Message Board: Can post messages, see what others are doing, and communicate with coworkers.
5. Search: Uses vocabulary that makes sense to technicians.
6. Help: Provides help for troubleshooting, reach tech support and more
7. Required Learning: Provides more information about the time frame for completing the topics and the level of difficulty and how the topic fits into a given workflow.