Making Sense of Data
After gathering data, we identified the various pain points and created a list of design recommendations addressing the ‘patient search’:
-Smart Search: Incorporating applicable attributes similar to companies like Google.
-Eliminate pain points such as: Ignore spaces and special characters in names so that: A search for “OReilly” returns “O’Reilly” and “O’ Reilly” and “OReilly”.
-Create a way to look-up names with different spellings like “Mark” and “Marc”.
-Use the search parameter to search on both sides of hyphenated names within the database. For example, a search for “Reagan” will return: “Reagan” and “Reagan-Jones” and “Jones-Reagan”.